Shipping & Delivery Info
- Domestic Shipping (per order):
All items will be packed and dispatched every Monday. Do ensure that you provide the correct mailing address to avoid delays.
1. Normal Mail (3-5 working days) Complimentary
*Do note that this method of shipping is not trackable and Ninestones will not be liable for lost mail*
2. Trackable Mail (3-4 working days) SGD 3.50
*A tracking number will be sent to you once the item is dispatched. Item will be deposited into recipient's letterbox if no one is available to receive it during the first delivery attempt*
3. Complimentary trackable mail will be provided for orders about SGD 100
- International Shipping (per order):
Delays in international shipments to and from Singapore
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations.
Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner airlines and posts. Please refer to your local post office for more information and updates.
International Service Suspension
International mail services (including ordinary mail, Registered Services, Speedpost Standard & Speedpost Economy) to the following countries are unavailable until further notice:
|Central African Republic||Cyprus|
|South Africa||Sri Lanka|
All items will be packed and dispatched within 3-5 working days. Do ensure that you provide the correct mailing address to avoid delays.
|Malaysia & Brunei||$6|
|Asia & The Pacific (except Australia, Japan & New Zealand)||$8|
|Rest of the world||$10|
All international orders will take 6-21 working days to reach you. Incomplete addresses, weather conditions or any custom clearance might cause delays.
Buyers are responsible to bear any taxes, custom and import fees payable (if applicable) which varies from country to country.
A tracking number will be sent to you via email. Tracking number will take some time before it is made available for tracking, which varies with different countries.
Note: During peak festive periods, delayed may be expected and it would be beyond control. Thank you for understanding.